CHECKING FIRST W FRONT DESK FORĬHECK Out DATE! Or perhaps you need to have some kind of communication with the front desk and reservations I know they have radios Why can’t they use those to communicate back-and-forth.Ī staff member in the hall heard us complaining back-and-forth to each other and told us that the management is awful and they don’t care about much. I know housekeeping was just doing their job, but there needs to be protocol about walking into a room. Next day tv stopped working lol called front desk said sending someone up AGAIN NO ONE EVER SHOWED UP !! Not ONE SINGLE PERSON AT THE FRONT DESK showed ONE BIT OF CONCERN. Keys worked thank God.( one call the young lady said I’ll send new keys up and NO ONE EVER SHOWED UP) So 4 trips downstairs multiple calls to front desk and around 6 o’clock. I don’t know if the nugget does not train for customer service but I have never been treated so badly in a hotel. Went downstairs to tell the front desk in the process I realized they had turned off our keys. One young guy yelled at my husband, after my husband said “thank God, my wife wasn’t taking a shower or a bath I guess you would just walk right in.” OK, so that was not a good start lol the second day of our trip started the hell of every housekeeping person banging on our door 5 times and multiple phone calls in the room !! 2 of them came in the room while my husband was sleeping. Then proceeded to tell the young lady at the desk about the baggage claim call that needed to be made. Went to front desk told them of the problem in the room with a wet carpet, honestly could have cared less. He asked us to ask the front desk to call the baggage desk and radio him the new room we were being sent to so he could drop off our luggage. The man with our luggage was there waiting for us to see which room we would receive. Soaking wet called front desk about the issue offered to change our rooms, but informed me I had to come all the way downstairs to get new room keys instead of bringing them to me. The young lady said I’ve got you and said checking in today, Sunday and checking out Wednesday correct? I said yes she said we’re all good.ģ night trip started off bad day one. arrived at front desk explained about the two reservations. Because of this we ended up staying to have dinner after a round of golf.Made a reservation for three nights, and then realized we were going to have to go down the day before that so I made another reservation making that two total reservations. Ryan and Kevin (managers) both saw the frustration in our faces and went above and beyond to get us cold beers and even a bottle of wine for me. The Chart House folks rocked it to get us going. Would have been nice to get an overview of the facility and course as every other pro shop does.Ĥ. After figuring out which golf cart to pick (which we just grabbed whichever looked clean) my husband went in to figure out cold drinks as we weren’t told anything about where drinks were along the course or bathrooms and my husband was told he had to go to the bar to find a cooler and get drinks. I glanced around the shop and it seemed it was all guy clothes. Seeing as this is at a casino I would think you wouldn’t assume the golfers had been here before.Ģ. Yes they didn’t even direct us to the first hole. When asking the folks behind the counter they were more interested in eating food versus guiding us to the carts and the first hole. After paying for the round of golf we had zero guidance as to what to do next. Management needs to really assess the hired help in the pro shop.ġ.
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